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Description
Additional Information
🛡️ After-sale warranty
- 1: Non-consumable parts warranty time is 12 months: frame/meter.
- 2: Consumed parts warranty time 6 months: battery/seat/motor/controller/
- 3: Consumed parts warranty time 3 months: Brake/tire
- When the product is abnormal, contact customer service as soon as possible, we will be happy to solve the problem for you.
- Do not supply it yourself, so that the engineering department cannot correctly judge the failure and affect the maintenance.
- We will reject all warranty terms without modification or supply without consent.
- Non-human damage, the above terms apply to all electric bicycle products in the store.
- Thank you for your cooperation.
🌐 Customs charge (import tax)
- You do not have to pay any customs duties, we are supplier for customs clearance and customs duties. Please do not worry.
- Paying tax is the duty of every citizen, buyer need to take the supplier of all of taxes. If the buyer refuses to receive the goods because of the tax problem, they need to pay for all the freight.
- Most of our supplier are promoted with free shipping (for selected countries only) by DHL/FedEx/EMS/UPS and etc but at seller convenient option only, as we sometime has very limited selecting options duo to the IATA policy to lithium battery.
📦 Packaging
- We have strict packaging supplier shipment, but still cannot be ruled out in the process of transportation wear, knock against the supplier, please understand. we will try to be the best.
💳 Payment
- Payment is expected to be received within 3 days of auctions close.
- Escrow of AliExpress is our preferred payment method, we also accept different payments by T/T, payPal, Western Union, Money Gram and others.
🔄 Return & exchange policy
- All of our offers are backed by 100% satisfaction supplier, if for reasonable reason you are not satisfied, You can return the item to us in it's original condition for a refund or an exchange. before mailing us back the item, please contact us for the detailed return & exchange instruction. we will return all your money except the shipping and handling fees after we supplier your return items.
⭐ Feedback policy
- We will provide positive feedback once payment is received, to foster a healthy Ali community, we hope you will do the same for us. we want you to understand that we value customer service supplier. if you have any supplier, please give us the opportunity to resolve the problem before leave us a negative feedback. We are sure that there is always solution and we sure don't want a bad feedback to be where the transaction ends.
📝 Additional notes
- You need to use the adapter in proper way together with original plug when you are charging our vehicle.
- Endurance: depending on the driver's weight, different road conditions and driving style, distance will vary.
- Limit climbing angle: different weight according to the driver, the speed is different, have a different point of view.
- Mix order welcome, OEM order welcome. We also can export quantity goods at client's specific request as a manufacturer.
- If you have any question please feel free to contact us. We will reply within 24 hours.
Shipping & Return
Shipping Policy
🕒 Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
🚚 Domestic Shipping
- • Standard Shipping: 3-5 business days - $2.99
- • Express Shipping: 1-2 business days - $3.99
- • Free Shipping on orders over $100
🌍 International Shipping
- • Standard International: 7-15 business days - Starting at $4.99
- • Duties & Taxes: Customer's responsibility
* Tracking numbers will be provided for all orders
Return Policy
📦 Return Eligibility
- • 30-Day Policy: Returns accepted within 30 days of delivery
- • Items must be unworn, unwashed with original tags attached
- • Final sale items marked "NON-RETURNABLE" excluded
🔁 Return Process
- 1. Contact our team at returns@fastbearstore.com for authorization
- 2. Package items securely with original receipt
💵 Refunds
- • Processing time: 3-5 business days after receipt
- • Original shipping fees non-refundable
- • Store credit available for expedited refund
FAQ
Q: How do I track my order?
A: Track your package using the link in your shipping confirmation email.
Q: What if I receive a damaged item?
A: Contact us within 48 hours with photos of the product and packaging.
Need assistance? Contact us at support@fastbearstore.com
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