How can we help you?
Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:00 PM Eastern Time.
You can use the Order Tracking link at the top or bottom of the site. You will need to provide your order number and billing zip code.
You may request a change to your order or may cancel it by live chat window so long as it has not been processed for shipping. Since orders are usually processed quickly, please notify us of an order change or cancellation by sending us messages at the live chat window to request a change or cancellation. Notification by email is not recommended due to the speed of processing the order. We are unable to reinstate an order once it has been cancelled. You must place a new order instead, subject to our current availability and pricing.
Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.
We want you to love the items you purchase from FastBear website. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below. Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact. Incomplete returns will receive a reduced credit, reflecting any missing peripherals. The product serial number must match the serial number in our database. FastBear maintains serial number tracking. We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default. Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box. You must contact our customer service department to arrange a return. All returns must be shipped to the following address: FastBear | Returns No. 333, Bandao 6th Road, Xiangzhou, Zhuhai 519082 Guangdong, China Receiving Entrance @ Room 2302, Building 1 Mr. Zhao, 18138682838 You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box. Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper's responsibility.
Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
If you purchased a product from FastBear that you wish to exchange for an alternative, you can return the item for a full refund and simply place a new order for the item you desire. A refund credit cannot be applied to a new purchase.
Any item that was discovered to be defective upon receipt can be replaced or returned for a full refund. Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment. Please contact our customer service department as soon as possible if your item was damaged in transit.
