Return Policy
We want you to love the items you purchase from FastBear website. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 30 days, subject to the conditions below.
Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
The product serial number must match the serial number in our database. FastBear maintains serial number tracking.
We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
Return merchandise must be double-boxed with no writing on the manufacturer's box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.
Non Returnable Items
The following items may not be returned:
A/V Furniture
Apple iPods
Consumables, including but not limited to, recordable media, film, tapes, batteries, paper, and ink
Drones - All defects can be handled under the manufacturer's warranty. For DJI brand drones, call DJI at 818-235-0789 and obtain a case number for the defect prior to requesting an RMA. Please note only Dead on Arrival units out of the box will be returnable to us (with a valid case number). DJI will NOT authorize any returns to us if there are any signs of use like dirt, grass stains, nicks or any signs of use. For these situations, the Return Authorization would need to be handled directly between the customer & DJI
Mattresses
Mobile Phones
Opened Software and Downloadable Software
Personal Body Massagers
Opened packages of Apparel, Bedding or Linens
Used Cookwear
BBQ Grills
Shavers
Special order items
You must contact our customer service department to arrange a return. All returns must be shipped to the following address:
FastBear | Returns
No. 333, Bandao 6th Road, Xiangzhou, Zhuhai
519082 Guangdong, China
Receiving Entrance @ Room 2302, Building 1
Mr. Zhao, 18138682838
RETURN SHIPPING COSTS
We do not offer FREE returns. You are responsible for the cost to return items.
REFUNDS
We process REFUNDS the same day we receive your return. After inspection, we will process your refund via the same method as the original form of payment. Please note, Banks, Credit Cards and PayPal can take 2-5 business days to process refunds before your funds are visible and/or available in your account.
PROBLEM WITH YOUR ORDER?
Did we ship you the incorrect item? Is there a manufacturing defect or fault? If you have any problems, please contact the FastBear Team.
We will work with you to correct any errors, including covering the return costs with a FREE Return Shipping Label if required.
